In most cases, our lip balms or other skin care items are non-returnable. If there is a problem with your lip balms or the packaging, please contact us and we will try to resolve the issue.
Tote Bags in unused, unopened condition, may be returned within 30 days for a full refund.
If you encounter any problem with your order or did not receive what you were expecting, we will do everything possible to fix the problem or refund you. Pease contact us directly at firstname.lastname@example.org
If you are unsatisfied with the Lip Balms or if you experience any kind of reaction or allergy, discontinue use immediately and let us know.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 348 Sackett Street, #4B Brooklyn New York US 11231.
To return your product to:
348 Sackett Street, 4B
Brooklyn NY 11231
Tested on friends, not animals.